Last updated: October 2020
We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. We take privacy seriously and are committed to keeping that trust. This policy describes the information we collect, how it is used and shared, and your choices regarding this information.
For what purposes does Cheeky Chewies use your personal information?
We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:
Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services and promotional offers.
Provide, troubleshoot, and improve Cheeky Chewies services. We use your personal information to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of the Cheeky Chewies services.
Recommendation and personalisation. We use your personal information to recommend features, products, and services that might be of interest to you. Identify your preferences, and personalise your experience with Cheeky Chewies services.
Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers’ information regarding place of establishment and bank account information for identity verification and other purposes.
Communicate with you. We use your personal information to communicate with you in relation to Cheeky Chewies services via different channels (e.g. by phone, email, sms, chat, internet-based marketing including targeted online advertising and online behavioural marketing). Promoting and marketing current and future products, services, promotions, studies, surveys, news updates and events.
Fraud prevention and credit risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Cheeky Chewies, and others. We may also use scoring methods to assess and manage credit risks.
Protecting your information
On our ordering page, our bank uses SSL (Secure Sockets Layer) to ensure your information is received securely. Cheeky Chewies take reasonable security measures to protect information gathered, however we cannot be held responsible for possible data loss from malicious attacks to server or database by hackers.
Managing your Personal Information
We collect your personal information so that we can use it for our functions and activities and provide products and services to you which includes, among other things:
Providing services and features: Cheeky Chewies uses the information we collect to provide, personalise, maintain and improve our products and services. This includes using the information to:
- create and update your account
verify your identity
to assist our team in providing goods and services to you processing orders you placed with us in our stores or via our online ordering system, providing you with email or SMS confirmation of your orders, providing you with our products and processing refunds where applicable;
Perform internal operations necessary to provide our goods and services, including to troubleshoot bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyse usage and activity trends.
to identify services and products that may be of interest to you
assisting you with remembering and re-ordering from our menu in future.
Cheeky Chewies does not sell your personal information to third parties.
At any time, you may opt-out of receiving direct marketing communications from us or our related entities. We will then ensure your details are removed from our mailing lists and stop sending direct marketing communications to you within a reasonable period after your request is made (usually within 5 business days from receiving your request). To opt-out follow the instructions in the marketing communications we send you or contact us.
Please not that if you opt out, we may still send you non-promotional messages, such as receipts or information about your account.
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